The Social Security Administration (SSA) is introducing a major change in how people verify their identity, aiming to reduce fraud and protect benefits. Starting March 31, the SSA will no longer allow phone calls as a method for identity verification. Instead, individuals must use either the official online platform or visit a local SSA office in person. This update applies to both new applicants and current recipients of Social Security benefits.
While the SSA believes this change will improve security, it has raised concerns—especially among older adults, those with limited access to the internet, and people in rural areas. Retiree advocates warn that many may struggle with the new process, which could lead to increased visits to field offices and longer wait times. These concerns are especially pressing for people who need to update their benefit information or apply for services.
To complete the new identity check, eligible users are encouraged to create an online account via Login.gov or ID.me. If they cannot verify online, they’ll need to schedule an appointment at a nearby SSA office. With over 1,200 field locations across the U.S., in-person support is available, but appointments are required. SSA also offers tools to help individuals find their nearest office and book a visit.
Social Security Identity Verification Is Changing
In an effort to reduce identity fraud, the Social Security Administration will no longer accept identity verifications over the phone. This policy shift goes into effect on March 31 and will affect anyone applying for or currently receiving Social Security benefits. From that date forward, only online or in-person identity checks will be allowed.
This change is part of a broader effort to enhance the integrity of the system and reduce fraudulent claims. SSA believes eliminating phone verification will close a loophole that may have been easier for scammers to exploit.
Online Verification Through “my Social Security”
The preferred method for most people is to verify their identity online by creating a my Social Security account. This is done through Login.gov, which securely handles the setup. You’ll need to:
- Create a username and password
- Set up two-step verification
- Confirm your identity with secure online tools
Alternatively, those with an ID.me account can use it to log in and verify their identity. Both platforms meet government standards for online identity verification.
Once your account is active, you can:
- Request a replacement Social Security card
- Change your address
- Print benefit verification letters
- Track application progress and more
In-Person Verification at SSA Field Offices
If you can’t complete the identity check online, you’ll need to visit one of the SSA’s 1,230 field offices or 10 regional offices across the U.S. An in-person visit requires an appointment, which can be scheduled through the official SSA website. Find your nearest office and book an appointment at: www.SSA.gov/appointment
Challenges With the New Policy
This policy is expected to push 75,000 to 85,000 people to SSA offices each week, which may lead to:
- Longer wait times
- Higher appointment demand
- Strain on SSA staff and resources
There are also serious concerns for seniors, people with disabilities, and those living in rural areas. Limited internet access, transportation challenges, and mobility issues could make in-person visits difficult. Many of these individuals rely on the SSA for critical services like benefit updates or direct deposit changes, so any barriers could create real hardships.
What You Should Do Now
If you haven’t already:
- Set up a “my Social Security” account online via Login.gov.
- Explore ID.me if you already have an account—it’s another secure option.
- If online isn’t an option, locate your nearest SSA field office and schedule an appointment.
Being prepared ahead of time will help avoid delays or disruptions to your Social Security benefits once the new policy is fully in place.
